Concierge bookings require full advance payment for treatment cost and a minimum booking total of £85 or more. Clients are required to provide ample space for setting up treatment table. Treatments will start promptly at your booked time. Clients may reschedule booking date and times but any cancellations has to be done before 24 hours prior to treatment start time. Delays of more than 15 minutes o clients part will result in treatment being cancelled. There would be no refund offered as making a booking holds up a slot others could have booked and late cancellations leads to loss of income for therapist. Concierge treatments incur an extra £10 surcharge. Please add the concierge surcharge at checking out.